1. Company

2. Delivery

We usually ship the available items within 24 hours after receiving your order. By sending the goods, the purchase contract for the items you ordered is concluded under these Terms and Conditions. Please keep in mind that a postcard order may take 2–3 days to reach us and that the postal service may take 1–3 days for delivery. If you already have a customer number, please include it with your order. Please write clearly, preferably in block letters – this prevents reading or transfer errors – thank you!

We generally deliver by post to your home address. Delivery to a P.O. box is not possible. There is no minimum order value. Within Germany we charge a flat shipping fee of EUR 15 for packages up to 50 kg. For each additional 20 kg package weight, the shipping fee increases by EUR 15. We take back packaging without the “Green Dot” at our expense. In general, we deliver on invoice (subject to creditworthiness).

If your order cannot be delivered in full or in part, we will notify you.

International deliveries are only made with advance payment. Please add the shipping fee to the product value as shown in the shipping costs for the relevant country. Please note that additional customs charges may apply. Your local customs office can provide further information.

3. Back Orders

If we deliver back-ordered items within Germany, we ship them postage and packaging free of charge. Any postal fees such as cash-on-delivery charges will be deducted from the invoice amount. Back orders are processed from an individual item value of EUR 10. If the value is below this, we kindly ask you to reorder the item if needed.

4. Payment Methods (Germany)

Cash on delivery by post.
You pay the invoice amount upon delivery plus a cash-on-delivery fee.
Due to legal reasons, persons under 18 years of age can only be supplied via cash on delivery.

5. Payment Methods (International)

We deliver to Austria against payment or advance payment. To other countries we deliver only against advance payment, or against payment to the following countries:

Belgium, Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hungary, Ireland, Iceland, Italy, Liechtenstein, Latvia, Luxembourg, Malta (GBY), Malta (M), Monaco, Netherlands, Norway, Portugal, Poland, Sweden, Switzerland, Slovakia, Spain.

Any bank fees must be paid by the customer. Please note that additional customs charges may apply. Your local customs office can provide further information. If you pay in advance, you will receive a message from us after ordering with the exact total amount, including shipping and packaging costs. Please transfer the total amount only after receiving this information.

6. Retention of Title

In all cases, the goods remain our property until full payment has been made.

7. Prices / Offers

Price errors and prior sale reserved. Only the prices stated in our catalog/online shop and current advertisements apply. All prices are recommended retail prices in Euros including the applicable VAT and excluding shipping charges. Due to legal requirements (e.g., different VAT rates), there may be price differences in foreign branches.

8. Warranty

Your order is subject to legal regulations. You are entitled to request supplementary performance for goods that are defective upon delivery, either through repair or replacement. The warranty period is two years from the delivery date.

9. Liability

We exclude liability for slight negligence, provided it does not affect essential contractual obligations or damages resulting from injury to life, body, or health, guarantees, or claims under product liability law.

10. Complaints

Please submit complaints where you purchased the goods. This makes processing easier, faster, and more straightforward. If you ordered by shipping, please return the goods to the shipping department. If you purchased in a branch, please return it to that branch.

11. Availability

We can be reached (in addition to 24/7 order acceptance) at our headquarters during core working hours: Monday–Thursday from 9:30 to 15:30, Friday until 13:00.

12. Returns

Please use the parcel return label enclosed with your shipment for returns.

13. Right of Withdrawal (Return Policy)

All vehicle-specific parts sourced and marked using a chassis number are excluded from any right of return. All other goods can be returned within 2 weeks without giving reasons by returning the goods.

14. Receipts

Please keep all purchase receipts. They are important as proof of purchase for complaints or insurance in case of theft.

15. Jurisdiction / Applicable Law

If you are a consumer without residence within the EU or an entrepreneur, our place of business shall be the place of jurisdiction. German law applies exclusively.

16. Data Protection

Our data protection practices comply with the Federal Data Protection Act (BDSG) and the Telemedia Data Protection Act (TDDSG).

• All data during the ordering process
• Personal data (address, phone number, etc.)
• Selected payment method
• Credit card and account information

As of 01.08.2017 – misprints and errors reserved.